FAQ (Frequently Asked Questions)
Q. Can I terminate the contract early if I want to?
A. Yes. You may terminate the contract at any time before the due date but this may incur penalties. We would endeavour to keep any costs to a minimum. The industry norm is 50% of outstanding rentals. This is a guideline only.
Q. Who is responsible for insuring the vehicle?
A. The vehicle must be insured by the user on a fully comprehensive basis. We would advise you to be certain of how long you require the vehicle.
Q. Can I swap the vehicle for any other, mid-term?
A. Yes. we can organise this for you, but the original contract must be terminated and therefore charges may apply.
Q. Can I change the contract terms and mileage mid-term?
A. This is possible under certain types of contract. Advice will be given at the time of request.
Q. Can I buy the vehicle at the end of the contract?
A. Yes. There are no restrictions for personal contract hire, but business users would need to buy the vehicle through a third party, at market value at the time.
Q. What happens if I exceed my contract mileage?
A. We will inform you in advance of signing the contract how much will be charged should you exceed the declared mileage. As brokers we can ensure these charges are kept to a minimum. The excess mileage charge will be sent to you in the form of invoice at the end of the contract.
Q. Can the car be supplied by my local dealer?
A. Yes and we would negotiate the necessary discounts with them.
Q. Where do I take the vehicle for servicing?
A. To a nominated garage local to you. Vehicles must be serviced by a dealer for the specific make of car on contract hire or personal lease.
Q. What happens if the vehicle breaks down?
A. If the vehicle is covered by a non maintenance contract, breakdowns are normally covered under the manufacturers warranty, but on a maintenance contract the vehicle would be supplied with full roadside assistance. A drivers pack is provided with every vehicle which explains fully how to treat every type of vehicle breakdown
Q. What condition does the vehicle have to be returned in?
A. We follow the BVRLA Fair Wear and Tear guidlines which can be found here: BVRLA Fair Wear and Tear Guide
Q. What warranty is there on a used vehicle?
A. Every used car supplied by Total Fleet Services comes with the balance of the manufacturers warranty.
